Your service business,moving in one system

On the rooftop, still knowing what’s next

Open “My work” on a phone to see today’s appointments in time order with the site address, and call the customer straight from the appointment card.

• Overdue appointments that aren’t closed are flagged
• Log the visit result: done / customer not home
• No access to the shop’s money figures

Write it once, use it shop-wide

The cause found and the fix applied are stored with the job ticket and searchable in the knowledge base. When the same fault turns up, the next technician doesn’t start from zero.

• Required checklist items, no handover until done
• Same device, same fault within 90 days: alerted
• Repair history by device serial number

Withdraw a part, and stock updates itself

Pick parts from stock straight into the job. On-hand quantity drops and the part cost is recorded against the job, so that job’s profit is calculated from real numbers.

• Low stock is flagged on the overview
• Receive purchase orders in partial deliveries
• Every stock movement can be traced

On-site appointments that never clash

The supervisor books technicians on the day or week view. If a time overlaps an existing booking, the system won’t save it and immediately suggests the next free slot.

• Customers see their appointment on the tracking link
• Cancelling an appointment always needs a reason
• Each technician’s workload on one screen

Assign the team’s work without shouting

The dispatch page shows who holds how many jobs, which jobs have no one assigned and which are overdue, then assign or reassign right from that list.

• Urgent and overdue jobs rise to the top
• Two people assigning at once can’t overwrite each other
• Every assignment is logged

Close the day at 9 p.m., accurate to the baht

Cash actually received is kept apart from invoiced totals, receivables are split by due date, and per-job profit uses the costs you really recorded, no waiting for month-end or merging spreadsheets.

• Daily cash closing that matches the system
• Every report exports to CSV
• Full edit history on every record

A device comes back, its history appears instantly

Record the serial number, the fault the customer reported and your diagnosis on one job ticket. Tick the checklist before handover and search the knowledge base for how this fault was fixed before. When a device returns, its repair history is right there.

Fast check-in, a job number on the spot

Each device gets a job number the moment it’s checked in and is linked to its customer. Small parts like screens and batteries come out of stock when used on a job, and you see each invoice’s gross profit after part costs.

Print heads and cartridges deducted from stock

Record the fault and the parts used, such as print heads or cartridges. Build quotations from your product list; once approved, open an invoice in one click and accept payment in instalments, with a receipt every time.

Queues on the phone, quotes on site

Technicians open their own job queue in the mobile browser, book appointments in the calendar, prepare quotations on site and withdraw parts from stock into the job, without seeing the shop’s money figures.

Know the parts cost on every invoice

Keep the repair history of each appliance, tie the parts used to the job and see each invoice’s real cost. If the same unit comes back within 90 days, both owner and technician are alerted.

Installations tied to the customer’s equipment

Installation and inspection jobs are kept under the customer, together with the equipment installed. Delivery notes can hide prices for on-site handover, and cash-on-delivery collection is supported.

Same fault within 90 days? You’re alerted

Register equipment by serial number. Technicians record the symptom, cause and fix in the knowledge base for the next person to find. When a board comes back, you see at once what was repaired and when.

Every lens tracked by its own serial

Record camera bodies and lenses as the customer’s equipment, each with its own serial number. Follow every stage of the job, and when it’s waiting on parts or on the customer, the SLA clock pauses.

Waiting on imported parts? The SLA pauses

Parts that must be imported are recorded on purchase orders and can be received in partial deliveries. While you wait, the job stays visible in the queue and the SLA clock stops counting.

Hundreds of small parts, counted without misses

Check jobs in quickly at the counter. Large numbers of small parts are deducted from stock as actually used, low items show on the overview, and a receipt is issued every time you get paid.

Labour and parts on a single bill

Put labour and parts on one quotation, and the invoice always matches what the customer approved. See each invoice’s gross profit, and only the owner sees the money figures.

Your own job types and checklists

Name your own job types and checklists. Customers, job tickets, documents, stock and money share one structure with no trade-specific calculators, so it suits shops that take on many kinds of work.